General information about how problems are handled over the Samdock platform.

Depending on the nature of the event, there are a wide variety of result codes that are received by the developer. API Failures will always be reported in a descriptive manner through proper error messaging within the response object. These errors will often include details on if the error is temporary or permanent. Additionally, the HTTP Status Code will provide insight into the nature of the issue, 500 to 599 status codes are majorly an internal issue and should be reported to Customer Service.


Outage Information

Make sure you follow our Twitter handler and Samdock website to keep yourself updated over the latest outages.